Context
Grad Project
Spring 2025
Role
UX/UI Designer
Timeline
4 months
Tools
Figma
Adobe Illustrator
The Solution | What Ping Brings to the Table
A real-time service that bridges the communication gap between parents and school staff—so allergy care is no longer delayed, forgotten, or overlooked. ; sharing real-time updates on allergy care, check-ins, and emergency actions.
KEY FEATURES OF THE SERVICE
1
Peace of Mind for Parents
Real-Time Safety Tasks Confirmation
A simple checklist interface that lets faculty confirm allergy safety tasks each day.
2
Faculty Always in the Loop
Student Allergy Profile Updates
Faculty receive live notifications when a student’s allergy profile changes or new prescriptions are submitted.
3
Faster, More Confident Responses in Crisis
Emergency 'Critical' Mode
A one-tap 'Critical Mode' for faculty that surfaces emergency contacts, medication instructions, and alerts for parents.
Storyboard | Walk Through the Experience
Explore how Ping fits into school life by keeping students, parents and faculty connected at all times, especially during emergencies.
HOW - THE PROCESS
Delving in Research
To ensure my solution in lived experience, I conducted both secondary research and primary interviews across three key user groups: parents, faculty, and students.
Research Insights | Design Decisions
Focus on the Community Around the Child, Not Just the Child
Rather than creating a tool that monitors the student directly, the real need lies in supporting the network of people around them—teachers, parents, and staff—so care is consistent and collaborative.
Dual Interfaces for Different Contexts
Faculty need a desktop interface that fits into their existing school systems and complies with FIPPA regulations—accessible only through secure, school-issued devices. Parents, on the other hand, need an on-the-go mobile app that keeps them updated throughout the day.
Incorporating a Low-Visibility Design: Privacy for Students
Children don’t want their allergies to define them. So, it was important that any names or allergy details on the landing page aren’t shown openly by default, but can be surfaced instantly in emergencies with a toggle to hide/show details.
HOW - THE IDEATION AND ITERATION
Creating a Service Blueprint | How It All Comes Together
I began to translate the research insights into a functional service, by mapping the experience through a service blueprint, identifying where communication was most likely to break down—and where design could step in to support.
Finalised Service Blueprint
Process Images - Sketching out the Blueprint
Prototyping & Iterating Screens
I developed low- to mid-fidelity prototypes of both interfaces, focusing on clarity, speed, and minimal cognitive load—especially in high-stress moments. I user tested these screens with school faculty and parents and iterated the prototypes accordingly.
The Final Design
Template text
ONBOARDING STAGE
Faculty Dashboard
Interactive Training Module & Resources
When first logging into Ping, teachers are guided through a short, role-specific training module. It includes examples of allergy care tasks and FIPPA-compliant usage reminders.
Parent App
Allergy Profile Setup Flow
Parents are prompted to add their child’s allergy information, upload prescriptions, and confirm contact details during onboarding.
IN SCHOOL
Faculty Dashboard
Daily Allergy TaskList
When first logging into Ping, teachers are guided through a short, role-specific training module. It includes examples of allergy care tasks and FIPPA-compliant usage reminders.
Parent App
Live Confirmation Alerts
Parents are prompted to add their child’s allergy information, upload prescriptions, and confirm contact details during onboarding.
EMERGENCY
Faculty Dashboard
Critical Mode Toggle
In a single tap, faculty can activate “Critical Mode” to pull up a student’s full allergy action plan—including emergency contacts, medication instructions, and alert options.
Parent App
Emergency Alerts + Follow-Up Summary
Parents are notified immediately when Critical Mode is triggered. They can then call to receive live status updates and a post-incident summary outlining what actions were taken.
