AWARD WINNER
OVERVIEW
ROLE
Product Designer
UX/UI Designer
TIME
4 months
Spring 2025
TEAM
Solo designer
WHY - THE PROBLEM
No real‑time, digital system for sharing allergy care details among parents & schools.
Students with severe allergies are left vulnerable due to communication gaps between schools and parents. Without tools, school staff may miss tasks or delays happen; parents are often unaware until after something goes wrong. This lack of alignment increases risk — 1 in 3 allergy‑related fatalities in schools happen due to delayed awareness.
WHAT - THE SOLUTION
Introducing Ping
I designed a dual-interface service connecting schools and parents to ensure allergy care is timely, reliable, and never overlooked.
PROBLEM O1
No Real-Time Confirmation on Check-in Tasks
Parents wanted assurance, & faculty need a quick and accessible way to verify care for students.
SOLUTION 01
Task Sign-off Checklist
A checklist interface that faculty mark off daily allergy‑related tasks, so parents see completed tasks.
PROBLEM O2
Student Profile Updates Aren’t Communicated
Need for automated system that notifies staff when allergy profiles change, giving clarity & awareness.
SOLUTION 02
Notifications for Profile Updates
Synchronous notifications whenever allergy profiles or prescriptions are updated; dual interfaces (desktop for faculty, mobile for parents).
PROBLEM O3
Delayed Response In Crisis
Parents wanted assurance, & faculty need a quick and accessible way to verify care for students.
SOLUTION 03
Emergency ‘Critical’ Mode
A checklist interface that faculty mark off daily allergy‑related tasks, so parents see completed tasks.
HOW - THE PROCESS
Research, Ideation & Iteration
From conducting research to validate the problem space, to ideating and iterating prototypes with constant feedback from all the concerned user groups.
Final Design - Features & UI Details
TAKEAWAYS
Designing for the System, Not Just the User.
This project underscored that effective solutions extend beyond the individual and must account for the ecosystem of stakeholders involved. Recognizing the distinct contexts of parents and faculty led to a dual-interface approach that balanced their differing needs.
Reliving how research can turn uncertainty into confidence
Working through emergency scenarios emphasised how critical simplicity and speed are under pressure. Designing streamlined flows and reliable confirmations became central to building both trust and confidence in the service.